Terms and Conditions

Payments

All payments must be made using credit card or debit card. All transactions will be processed in GBP.

To pay using your credit/debit card, please select the “Card” option. You will then need to enter your card details, as prompted on the screen. You do not need to be concerned about your card security, as all transactions are protected by the latest SSL encryption, ensuring the transfer of your details is entirely safe.

Once you have completed the payment process, the order amount will be taken from your card as a payment reservation. When the order is sent, the amount will be booked; if the order is cancelled, the payment reservation will also be cancelled.

Payments by VISA or MasterCard

When you complete a transaction, the system will automatically recognise whether your credit card is registered on the Verified by VISA or MasterCard SecureCode security programs.

If you are a member of one of these prpgrams, a pop-up window will appear. You will then be asked to enter your password in the relevant field. You will only be able to continue with the transaction by entering the correct password.

If your credit card is not registered with Verified by VISA or MasterCard SecureCode, you will not need to authenticate your payment further. If you would like more information about these security systems, please visit Verified by VISAor MasterCard SecureCode.

Payments by American Express

The system will automatically be able to ascertain whether the stated shipping address is identical to the American Express billing address. If the addresses do not match, you will be required to provide AMEX with an alternative shipping address, which needs to be done in a separate email. Your order will not be delivered until you have successfully completed this step.

Registered in England and Wales
Registered Number: 10715136
VAT Registered Number: GB271 5006 31

Shipping 

All deliveries within the UK are handled by DPD Local or Fedex. All shipments sent from Shyness.store have been properly insured against both theft and damage. When you take receipt of said items, this insurance will lapse.

Please be aware that we do not ship to PO Boxes.

If you receive a partial order, you will only be charged one time for the shipping costs.

Orders are processed and sent Monday to Friday, from 10am until 6pm (with the exception of UK public holidays). We will dispatch all items within three working days of the receipt of payment.

Delivery

We deliver to most countries globally via tracking courier services. After placing an order we will send you the tracking details. The order can be tracked from dispatch to delivery. We will only send a delivery to the address given by you when placing the order.

Shipping times are in addition to processing times. Orders are typically processed within 2 business days. Please note, processing times may be slightly longer during sale and holiday periods.

Delivery costs depend on the size of the item, the geographical location to which it is to be delivered, and the delivery method.

If any customs requirements apply or charges are due, you agree to be responsible for these.

At the time of delivery all items must be examined to ensure that any damages are recorded in writing on the carrier’s delivery note.

Tax on purchases made on Shyness.store cannot be recovered through the VAT Retail Export Scheme.

Exchange Condition

We will only exchange items that are not faulty, as well as in their original condition. Also, returned items must not have been worn or washed, or altered in any way. We also insist that all tags are still attached to the item in question.

Please note that we will only exchange an item for an identical item of a different size. What’s more, you must return merchandise in one package - we can refuse to process multiple returns from the same order sent in various packages.

We will only accept exchanges from where the order was initially shipped. For example, an order delivered to France must also be returned from France. If this is not the case, the exchange will not be free, and custom tariffs and import taxes will be charged to you.

If you would like to see more about our exchange policy, please look through our terms and conditions. Alternatively, please email us via shop@shyness.storefor further information.

Return Policy

Please contact us via shop@shyness.store so your refund can be processed correctly.

All items must be returned as new and unworn and in their original packaging with all tags still attached. You have up to 14 days after the date of receipt in which to request a refund. We will only accept refunds from the country to which the order was initially sent. So, if we initially delivered the order to Belgium, it should be returned from Belgium as well. Failure to adhere to this can result in custom tariffs and import taxes, which will be the responsibility of you, the customer.

When we process a return, the money will be refunded onto the payment method initially used to purchase the item. All shipping costs for the return will be at the customer’s expense.

Any items that are damaged or don’t have the correct packaging or tags attached will not be refunded. Therefore, we strongly advise you to properly check all orders before removing tags or disposing of the packaging.

We do not offer returns, refunds or exchanges for items bought at a reduced por sale price.

All returns should be sent directly to Shyness Space Limited, 346 Old Street, London, EC1V 9NQ.
Tel: +44 207 729 5785

When we process the refund, we will return the price stated on our website at the time of the purchase, excluding any shipping costs.

We display photos of our products on our website for guidance only - minor differences between the photograph and the received product do not count as defects.

If you have any questions about our returns policy, please don’t hesitate to contact us via shop@shyness.store.